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We consider online casino assistance a fundamental element, especially for those inexperienced players who have just entered the iGaming sector, because it will often happen that you need to ask for clarifications or information on various aspects related to your experience at the online casino — or simply need to resolve any technical problem on your PC or mobile device, particularly when playing at a low deposit casino not on GamStop.
And it is essential that customer service is able to respond promptly and provide all the necessary explanations in a professional manner, regardless of whether the user’s doubts are related to no deposit bonuses, the functioning of online slots or anything else that may be of interest.
In most cases, non GamStop casino users turn to customer support for the following reasons:
- Info on how bonuses work and requirements;
- Info on game rules;
- Account opening information;
- Information on sending documentation;
- Info on periodic promotions;
- Loyalty program info;
- Payment Methods Info;
- Mobile service info;
- About account security and protection;
- Information on opening a physical store.
Non GamStop Casino Support: Evaluation Criteria
What are the evaluation criteria for non GamStop casino support? We will explain it to you now, immediately specifying that each online casino offers a different support service, reachable in different time slots and through various methods: the more there are, the better.
They begin by listing the channels through which it is possible to get in touch with an operator who works in a non GamStop casino:
- Landline telephone number;
- Mobile phone number;
- Whatsapp number;
- Interactive chat;
- Email address(es);
- FAX number;
- Form to fill out on the site;
- Social page such as Facebook or Instagram;
- FAQ section with questions and answers.
Let’s just say that it’s hard to find non GamStop casinos that offer all these support channels, but in general, an excellent customer care must at least provide a toll-free telephone number, an interactive chat and an email address. Naturally, every additional mode made available to the player is a plus.
There is one aspect that needs to be clarified regarding live chat : too often we find interactive chats managed by artificial intelligence that, in our experience, are not exactly the best. The best chats are those in which it is possible to communicate with a human operator, so always pay attention to this important factor.
The FAQs, on the other hand, are present in all new non GamStop casinos, even if they are obviously a very different channel from the others because they do not involve direct contact with an operator, but are rather a list of questions and answers already compiled that we nevertheless consider very useful for dispelling doubts and answering the most popular questions of users.
Now, however, it is necessary to focus on the main characteristics that distinguish a serious and reliable assistance service from an inefficient and recommended one:
Time slots
Most non GamStop casinos offer support every day of the week, including holidays. Of course, time slots can vary from platform to platform, but generally email and live chat are available 24 hours a day, while telephone support has a shorter time slot that goes from 08:00 to 22:00. It goes without saying that the wider the time slot, the more appreciable the service;
Waiting times
If you ask for support, you expect a response in a short time so as to quickly resolve the problem in question. In our opinion, a reasonable time is a maximum of 12 hours if you send an email and a maximum of 15/30 minutes if you contact customer care via phone or live chat;
Mobile device
Since modern players constantly use the mobile APP to connect to their account, it is essential that it is possible to contact the customer service also through your smartphone or tablet, having a dedicated support page perfectly optimized on any screen size;
Professionalism and friendliness
The non GamStop casino must address the user with kindness and maximum professionalism, without becoming impatient or hasty. The operator must be able to resolve any problem and respond exhaustively to the player’s questions.